This Shipping and Refund policy applies to the all information, products, and services displayed on www.ecobowls.in Website by EcoBowls proprietary the sole owners of brand EcoBowls ,and/or its affiliates and group companies (together referred to as “EcoBowls”)
We offer Shipping anywhere in India, which includes Free Shipping across India on orders for or above Rs. 1500/-..
Please allow 1-3 working days for your order to be dispatched. Normally orders placed before 2 p.m. on a business day, we aim to ship the next day, providing card security checks are complete, payment received and stock availability is confirmed. Orders placed after 2 p.m. will be shipped the next to next business day. Orders received on Sunday or during holidays are dispatched the following Monday or next working day. During busy times, such as holiday periods, there can be processing and shipping delays.
Our preferred Courier partner is Maruti Air, but we can also use Amazon Transportation, Trackon, India Post and Professional Couriers, Fedex, Bluedart and other courier service providers. Based on the Pin codes, the corresponding courier partner is assigned for your shipment. Please note that we try our best to dispatch your orders within 1-3 working days. However, in certain cases, products might not be available with us, which cause a delay in dispatch. In such cases, we either seek permission from you to delay shipments or partially ship the order, based on your confirmation. The balance amount is refunded to your account which may take 24-48 hours to reflect into your account.Please email us at email@example.com if you have any queries.
Cancellation of Order by User:
Cancellation of Order by User After placing an order, a customer can only cancel the order maximum within 12 hour of placing an order. For cancelling your order, you have to send us a mail on firstname.lastname@example.org If the products have been dispatched, then we would not be able to cancel the order. However, based on Refund policy, returns would be considered.General Scenario In case we receive a cancellation e-mail and till that time the order has already been “processed” by us, the order cannot be cancelled. “EcoBowls” has complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by “EcoBowls” and accept “EcoBowls” decision regarding the cancellation.
Cancellation of Order by “EcoBowls”:
EcoBowls reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded and the User shall be informed of the same.If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by EcoBowls.in for re-delivery shall be claimed from the User.
If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by EcoBowls.in for re-delivery shall be claimed from the User.
EcoBowls do not accept any returns or exchange for the shipped products. Only replacement request can be accepted by EcoBowls with adequate reason and required data submitted by User.
If the order is confirmed by us and order is not able to ship the product on time, then we give refunds to customer if customer demands.
-100% refund will be given if product is not available or vendor is not able to ship the products
-For couriered products, If the delivery address is outside the service area, then only 100% refund will be given
Items Damaged in Shipping:
Products received in damaged state can be returned, if informed within 24-48 hours of receipt of the products. Kindly note that we would require an image of the product to approve returns, to ensure that we track the reason for damage – if it is a courier issue or a packaging issue. Any breakage at user end, we will not accept any return for the same.
Write to us for any query.
Shipping Returned Merchandise:In most cases, we book the return pickup with our Courier partners. However, in cases where we do not book the return pickup for you, we recommend shipping returned merchandise via courier or insured parcel post for tracking purposes. EcoBowls.in does not take any responsibility for reimbursement or compensation in the event that any returned packages are lost, stolen, or mishandled. We do not refund shipping or insurance costs.
If you have any questions, kindly contact us here.